Shipping & Service Policy

Effective Date: September 2026
Verdent.shop

At Verdent, we are committed to delivering your orders safely, efficiently, and transparently. Please review our shipping and service terms below.

01 Order Processing

• Orders are processed after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation by email after your order is placed.

02 Shipping Coverage

• We offer free shipping within Pakistan and the United States.
• Pakistan orders are delivered within 1–5 business days.
• United States orders ship from our US warehouse and are delivered within 3–5 business days.
• International shipping may be available for selected destinations. Availability and delivery times may vary.

03 Shipping Charges

• Shipping is free for orders delivered within Pakistan and the United States.
• For any other international destination that we support, applicable shipping charges will be clearly disclosed before the customer completes the purchase.

04 Payment

• Cash on Delivery (COD) is not available.
• Orders must be paid using the payment methods available at checkout.
• Customers will see the applicable payment options before completing their order.

05 Order Tracking

• Where tracking is available, customers will receive tracking information after the order has been dispatched.
• Tracking information may be provided by email or through the relevant courier service.

06 Failed Deliveries

• Customers are responsible for providing a complete and accurate delivery address.
• If delivery cannot be completed because of an incorrect address or the recipient being unavailable, the courier may attempt redelivery.
• Additional shipping charges may apply if an order must be shipped again because of an incorrect address or failed delivery caused by the customer.

07 Damaged, Defective or Incorrect Items

• Returns are accepted only for damaged, defective, or incorrect items.
• The issue must be reported within 48 hours of delivery.
• Customers should provide their order number and clear photographs or videos showing the issue.
• Approved claims will be handled according to our Return & Refund Policy.
• We do not offer exchanges.

08 Returns & Refunds

For complete information regarding return eligibility, refunds and the return process, please refer to our Return & Refund Policy at verdent.shop/return-refund-policy.

09 Service Availability

All orders are subject to product availability. Verdent may cancel and refund an order if a product becomes unavailable or cannot be fulfilled.

10 Customer Support

For shipping, order, return or service-related queries, contact:

Email: hello@verdent.shop

Response time: 24–48 business hours.